Refund policy
Refund Policy
At Kikukaori, we do not accept product returns or exchanges. However, customers may be eligible for a refund under the circumstances outlined below.
Refund Eligibility
Customers may request a refund within 15 days of receiving their order if:
- The item received is defective or damaged.
- The wrong item was delivered.
- The item has a manufacturing defect.
To request a refund, please contact us at supportkikukaori@gmail.com with your order number, proof of purchase, and photos clearly showing the issue.
Damages and Issues
Please inspect your order immediately upon receipt. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue.
Non-Refundable Items
Refunds will not be issued for:
- Sale or discounted items.
- Gift cards.
- Perishable goods.
- Custom-made or personalized products.
- Personal care items.
- Hazardous materials.
European Union — Right of Withdrawal
For orders shipped to the European Union, customers have the right to withdraw from their purchase within 14 days of receiving the last item of their order, without giving any reason. To request a refund, please log in to your account and go to your Orders at https://kikukaori.com/account, or contact us at supportkikukaori@gmail.com with your order number. We will also refund the original standard shipping cost paid by the customer. We will process a full refund to your original payment method within 14 days of approving your request. Customers are not required to return the product.
Refund Process
Once approved, refunds will be issued to the original payment method within 10 business days. Banks may require additional processing time.
If more than 15 business days have passed since approval, contact us at supportkikukaori@gmail.com.